TERMS AND CONDITIONS OF SALE

1. PRESENTATION & SCOPE

1.1 Company Presentation
Stayinn Travel, a limited liability company registered with the Papeete Trade Register under number TPI 21 32 B (E 10924), with its registered office located at BP 41794 FARE TONY, 98713 PAPEETE, French Polynesia, holds a travel agency license (License A) issued by the Government of French Polynesia (Order No. 441 PR dated May 18, 2022) and benefits from a financial guarantee provided by Banque SOCREDO.

Stayinn Travel designs, organizes, coordinates, and markets tourism services for private and professional clients.

1.2 Nature of the Services Offered
Stayinn Travel offers tourism services for sale, directly or through its partners, which may be booked individually or as customized combinations upon the client’s request.

These services may include, but are not limited to:

1. – accommodation services (vacation rentals, villas, apartments, hotels, resorts, guesthouses, unique accommodations, etc.),
2. – activities (excursions, guided tours, sports, experiences, private guides, etc.),
3. – services (transportation, vehicle rental, concierge services, private chef services, personalized assistance, etc.),
4. – transportation services (air, sea, or land transport),
   or any combination of the above.

These services are provided by separate and independent third-party suppliers.

Stayinn Travel acts as an intermediary and coordinator and does not replace the suppliers in the execution of the services.

Unless expressly stated otherwise, the services do not constitute a package tour under applicable regulations but rather a combination of separate services, each governed by its own conditions.

Some offers may combine several services within the same stay or travel program. Unless expressly stated otherwise, these services remain independent and do not constitute a single integrated offer.

Each service retains its own legal autonomy and specific conditions, as defined in these Terms and Conditions and, where applicable, by the relevant supplier

1.3 Role of Stayinn Travel
Stayinn Travel acts as:

1. – a travel organizer,
2. – and/or an intermediary between the client and independent suppliers.
   

The services are carried out by third-party suppliers selected by Stayinn Travel but operating under their own responsibility.

Stayinn Travel does not directly execute the services but ensures the design, coordination, and monitoring of the stay.

1.4 Scope of Application
These General Terms and Conditions of Sale (GTC) apply to any booking made with Stayinn Travel, regardless of the booking channel used, including:

1. – website,
2. – social media,
3. – phone,
4. – email,
5. – or any other sales channel.
   

These GTC are communicated to the client prior to any booking and are deemed accepted without reservation upon:

1. – payment of a deposit,
2. – validation of a quotation,
3. – or confirmation of a booking.

Any specific conditions applicable to a particular service shall supplement these GTC.

1.5 Acceptance of the Terms
The client acknowledges having read and accepted these GTC in their entirety, without restriction or reservation.

This acceptance also applies to all participants included in the booking.

2. DEFINITIONS

2.1 Service
Any tourism-related service offered for sale by Stayinn Travel or its partners, including accommodation, activities, transport, services, or any combination thereof.

2.2 Stay / Program
A combination of individual services (accommodation, activities, services, transport, etc.) grouped together within the same stay or program.

These services are organized in a coordinated manner for the client while remaining provided by separate and independent suppliers.

Unless expressly stated otherwise, each service retains its own legal autonomy and remains subject to its own conditions.

2.3 Accommodation
Any type of lodging offered as part of a service, including:

1. – vacation rentals,
2. – hotels and resorts,
3. – guesthouses,
4. – unique accommodations.
   

Each accommodation is operated by an independent supplier and may be subject to specific operating conditions.

2.4 Supplier
Any individual or legal entity providing a service booked through Stayinn Travel.

The supplier is solely responsible for the proper execution of the service provided.

2.5 Client / Traveler
Any individual or legal entity booking, purchasing, or benefiting from a service offered by Stayinn Travel.

The client is responsible for themselves and all participants included in the booking.

2.6 Booking
Refers to the act by which the client confirms the purchase of one or more services, including in particular:

1. – the signature of a quotation,
2. – the payment of a deposit or the full amount,
3. – or any written booking confirmation.

2.7 Travel Documents
Refers to all documents provided to the client for the execution of the stay, including confirmations, itineraries, vouchers, instructions, access information, contact details, and related travel documents.

2.8 Booking / Administrative Fees

Refers to the fees charged by Stayinn Travel for the management, coordination, and organization of the booking.

3. BOOKINGS & CONTRACT FORMATION

3.1 Booking Process
Bookings may be made through any communication channel used by Stayinn Travel, including:

1. – website,
2. – email,
3. – phone,
4. – messaging services or social media,
5. – or any other sales channel.

Any booking request results in a quotation, travel proposal, or detailed itinerary.

3.2 Validity of Offers
Unless otherwise stated, any commercial offer issued by Stayinn Travel remains valid for a maximum period of 24 hours and is subject to service availability at the time of confirmation.

After this period, availability and prices may change without liability for Stayinn Travel.

3.3 Contract Formation
A booking becomes final and binding only once the following two conditions are met:

1. 1) Receipt of the deposit or full payment in accordance with the quotation or invoice.
2. 2) Written booking confirmation sent by Stayinn Travel.
   
   Both conditions are cumulative and mandatory.

3.4 Acceptance of the Terms
Payment of all or part of a service, regardless of the booking channel used, constitutes full and unconditional acceptance of these GTC.

The client also commits on behalf of all participants included in the stay.

No Right of Withdrawal
In accordance with Article L.121-28 of the French Consumer Code, the client acknowledges that no withdrawal right applies to accommodation, transport, catering, or leisure services provided on a specific date or period.

As a result, any confirmed booking is final and binding, subject to the cancellation conditions set out in Article 5.

3.5 Nature of the Services Sold
The services offered by Stayinn Travel may be:

1. – sold individually (accommodation, activities, services, etc.),
2. – or combined into stays / packages.

In the case of packages, the services are sold as a single indivisible set and cannot be separated or individually repriced once the booking has been confirmed.

3.6 Travel Documents
The documents required for the execution of the stay (confirmation, itinerary, vouchers, instructions, etc.) are provided electronically unless otherwise specified.

The client is responsible for:

1. – verifying receipt of the documents,
2. – reviewing and understanding their contents,
3. – and keeping them throughout the stay.

4. PRICING & PAYMENT TERMS

4.1 Pricing
Prices communicated by Stayinn Travel are expressed in the currency specified in the quotation or invoice.
Prices:

1. – are indicative until the booking is confirmed,
2. – may vary depending on availability, supplier conditions, or pricing fluctuations (especially transportation costs).

Only the price stated in the final confirmation is binding.

After the booking has been confirmed, the price may exceptionally be adjusted in the event of a variation imposed by a third-party supplier, including but not limited to:

1. – an increase in transportation costs (fuel, airline taxes, port taxes, or similar charges),
2. – pricing changes imposed by suppliers,
3. – or exceptional circumstances beyond the control of Stayinn Travel.

Any price modification will be communicated to the client as soon as possible and will be duly justified.

4.2 Deposit & Balance Payment
Unless otherwise stated:

1. – a deposit is required upon booking,
2. – the remaining balance must be paid no later than 45 days before the start date of the service.

The start date of the service corresponds to:

1. – the date of the first service scheduled as part of a stay or package,
2. or the date on which the relevant service is provided when it concerns a single standalone service (activity, accommodation, service, etc.).

If payment is not received within the required timeframe, Stayinn Travel reserves the right to:

1. – cancel the booking,
2. – apply the cancellation conditions provided in these GTC.

4.3 Last-Minute Bookings
For bookings made less than 45 days before departure:

1. – full payment is required at the time of booking unless otherwise confirmed in writing by Stayinn Travel.

4.4 Final Nature of the Price After Confirmation

Once the booking has been confirmed, the price is final and binding, except in the following cases:

1. – modifications requested by the client,
2. – modifications to the stay under the conditions provided in these GTC,
3. – or duly justified price variations imposed by a third-party supplier.

4.5 Special Offers & Promotions

Unless expressly stated otherwise, promotional offers, flash sales, special packages, or discounted services are:

1. – non-modifiable,
2. – non-refundable,
3. – and non-cancellable.

4.6 Manifest Pricing Error

In the event of a manifest pricing error (unreasonably low or clearly inconsistent pricing in relation to the service), resulting in particular from a technical or human error, Stayinn Travel reserves the right to cancel the booking without penalty.

In such cases, the client may either:

1. – accept a new proposal at the corrected price,
2. – or cancel the booking free of charge.

4.7 Booking / Administrative Fees

The services offered by Stayinn Travel are designed as comprehensive and customized offers, incorporating all costs related to their design, organization, coordination, and implementation.

The price communicated to the client therefore reflects a complete service, including management, service, and support fees specific to Stayinn Travel.

These elements are included in the overall price and are not itemized separately in quotations, invoices, or contractual documents.

The client acknowledges that the proposed price corresponds to an optimized overall offer and may not be broken down service by service or subject to an internal allocation of costs.

5. CANCELLATION CONDITIONS

The services offered by Stayinn Travel may be booked:

1. – either individually (accommodation, activities, services, transportation, etc.),
2. – or as part of a stay or package combining several services.

When sold as part of a stay or package, these services constitute a global and indivisible set and are subject to the cancellation conditions defined below.

When booked individually, the services are subject to the cancellation conditions defined below, as well as any specific conditions imposed by the relevant supplier.

5.1 General Cancellation Policy
Unless otherwise specified:

Unless otherwise specified:

1. – Up to 60 days before the start date: → 10% of the total amount is non-refundable.
2. – Between 60 and 45 days before the start date: → 30% of the total amount will be retained.
3. – From 45 days before the start date: → 100% of the total amount will be retained.
4. – No-show, cancellation after the start date, or interruption of the stay: → 100% of the total amount remains due without refund.

5.2 Supplier-Specific Conditions
Certain services may be subject to specific cancellation conditions imposed by suppliers, which may be stricter than these GTC.

These conditions prevail for the relevant services.

1. – are specified in the quotation, program,
2. – or itinerary, or communicated prior to the booking confirmation.

They shall prevail over these General Terms and Conditions for the relevant services.

Packages & Multi-Service Stays

When several services are combined within the same stay or package:

1. – cancellation conditions are applied service by service, according to the rules applicable to each individual service.

Therefore:

1. – services subject to specific conditions (including non-refundable services) remain payable according to those specific conditions,
2. – all other services remain subject to the general cancellation conditions set out in Article 5.1.

The total cancellation fees shall correspond to the sum of the amounts retained under the conditions applicable to each individual service, and the client may not claim a uniform application of the general cancellation policy to the entire stay.

5.3 Transportation Services
Transportation services, especially airline tickets:

1. – are subject to carrier-specific conditions,
2. – may be non-refundable and non-modifiable once issued,
3. – are outside the control of Stayinn Travel

The client acknowledges that these costs constitute irreversible expenses incurred with third parties and that no refund may be claimed in this respect.

5.4 Organization of Stays & Cancellation Conditions
When several services are booked as part of the same stay or program:

1. – such services may be organized and offered as part of an overall arrangement optimized for the client.

As a result, any cancellation initiated by the client shall be deemed to apply to all services composing the stay.

The client may not cancel an individual service without triggering the cancellation of the entire stay, unless exceptionally agreed otherwise by Stayinn Travel.

This rule relates solely to the contractual organization of the stay and does not affect the legal autonomy of each individual service or the respective liability of each supplier.

5.5 Force Majeure – Exceptional Cancellation

In the event of a force majeure event preventing the execution of the service:

1. – the client may submit a written request together with supporting documentation,
2. – Stayinn Travel reserves the right to assess the situation on a case-by-case basis.

In all circumstances, irreversible costs incurred with third-party suppliers shall remain non-refundable unless expressly agreed otherwise by the relevant suppliers.

6. MODIFICATION OF SERVICES

6.1 Modifications Without Price Impact
Stayinn Travel may modify certain elements of a service or stay due to:

1. – supplier unavailability,
2. – logistical constraints,
3. – weather conditions,
4. – administrative decisions,
5. – or any external event.

Equivalent alternative solutions will be proposed whenever possible. These adjustments shall not give rise to any refund, provided that the overall balance and nature of the service are maintained.

6.2 Modifications Involving a Price Adjustment
When a modification concerns an essential element of a service or stay, and no equivalent alternative can be offered without affecting the price:

Stayinn Travel will propose an alternative solution, which may include a price adjustment communicated clearly and in advance. The client shall then have:

1. – 24 hours to respond if the stay has not yet started,
2. – 4 hours to respond if the stay is already in progress.

Case of an Individually Booked Service

1. – In the event of acceptance: the service shall continue under the new conditions.
2. In the event of refusal: the service shall be canceled without application of the penalties provided under Article 5.1, subject to any irreversible costs already incurred.

Case of a Stay or Package
When the modification concerns one or more services included within a stay:

1. – the client may accept one or more modifications, in which case the relevant services shall continue under the new conditions,
2. – the client may refuse the modification relating only to the affected service, without automatically canceling the entire stay.

In such a case:

1. – the affected service shall be canceled,
2. – the remaining services shall remain payable,
3. – irreversible costs already incurred shall remain applicable.

Stayinn Travel will always endeavor, whenever reasonably possible, to offer an alternative solution or a rearrangement of the stay.

Important Limitation

When the modification affects an essential element of the stay as a whole, making the stay genuinely impossible to carry out under sufficiently equivalent conditions:

1. – the client may refuse the modification,
2. – the stay shall then be canceled without application of the penalties provided under Article 5.1,
3. – irreversible costs already incurred shall remain due.

No additional compensation may be claimed by either party.

6.3 Client-Initiated Modifications

Any modification request made by the client (dates, services, participants, etc.):

1. – is subject to supplier availability and approval,
2. – may result in a price adjustment,
3. – and may incur modification fees.

If the requested modification is impossible, the request shall be treated as a cancellation and subject to the conditions set out in Article 5.

7. TRANSPORT CONDITIONS

7.1 Availability & Validity of Transport Offers
The availability of transportation services, particularly air and sea transport, can only be guaranteed for a limited period of time.

Unless otherwise stated, availability and pricing remain valid for a maximum period of 24 hours and may change independently of Stayinn Travel’s control.

7.2 Carrier Conditions

Transportation services are subject to the general terms and conditions of the relevant carriers (airlines, shipping companies, or transfer providers). These conditions may notably include:

1. – pricing restrictions and modifications,
2. – specific cancellation or modification policies,
3. – limitations of liability.

The client acknowledges having read and accepted these conditions.

7.3 Transport Modifications & Operational Disruptions

Transportation services may be modified at any time by the carriers, particularly due to:

1. – operational constraints,
2. – weather conditions,
3. – technical or commercial decisions,
4. – or any circumstance beyond the control of Stayinn Travel.

Such modifications may result in:

1. – schedule changes,
2. – itinerary modifications,
3. – adjustments to the stay program,
4. – or price variations.

Stayinn Travel cannot be held liable for such modifications.

7.4 Issuance of Transport Tickets
As long as transport tickets or travel documents have not been issued:

1. – the communicated prices are indicative and subject to change,
2. – pricing variations may occur until the tickets are effectively issued.

Once transport tickets have been issued:

1. – pricing conditions are, in principle, considered fixed.

However, exceptional modifications may still occur independently of Stayinn Travel’s control, particularly in the event of:

1. – variations in taxes or governmental fees,
2. – pricing adjustments imposed by the supplier,
3. – or exceptional circumstances affecting operating conditions.

In such cases, any price variation shall be duly justified and communicated to the client as soon as possible.

7.5 Impact on the Stay
In the event of a modification affecting transportation services:

Stayinn Travel will endeavor to propose alternative solutions allowing the overall consistency of the stay to be maintained, including:

1. – reorganization of the itinerary,
2. – modification of travel stages,
3. – adjustment of stay durations,
4. – and, where applicable, price adjustments.

Such adjustments shall not engage the liability of Stayinn Travel insofar as they result from circumstances beyond its control.

Transportation modifications, including schedule or itinerary changes, do not in themselves constitute grounds for cancellation of the stay by the client.

In the event of cancellation initiated by the client under these circumstances, the cancellation conditions provided in Article 5 shall apply.

However, where the modification substantially affects the overall balance or structure of the stay, the client may benefit from the provisions set out in Article 6 relating to modifications.

7.6 Specific Nature of Complex Destinations
Certain destinations, particularly islands or remote locations, involve specific logistical constraints.

The client acknowledges that:

1. – transportation arrangements may be subject to adjustments,
2. – and that such constraints are an inherent part of the travel experience.

Stayinn Travel makes every reasonable effort to minimize the impact of such constraints but cannot be held liable for them.

8. ACCOMMODATION CONDITIONS

8.1 Nature of the Accommodations
The accommodations offered may vary in nature, including but not limited to:

1. – vacation rentals (villas, apartments, bungalows, etc.),
2. hotels or serviced residences,
3. guesthouses or homestay accommodations,
4. or any other type of lodging.

Each accommodation is operated by an independent third-party supplier and may be subject to specific conditions related to its operation and management.

8.2 Occupancy Conditions

The client agrees to:

1. – comply with the maximum occupancy capacity of the accommodation,
2. – use the property solely for its intended purpose (temporary or vacation accommodation),
3. – behave respectfully toward neighbors and the environment.

Unless expressly authorized in writing by Stayinn Travel, or specifically stated in the booking documents:

1. – the organization of parties, receptions, events, or gatherings is strictly prohibited,
2. – any professional, commercial, or event-related use of the accommodation is prohibited.

Any breach of these rules may result in:

1. – the immediate termination of the service,
2. – retention of the amounts already paid,
3. – and the enforcement of the security deposit.

Occupancy of the Premises – No Right to Remain

The accommodation is provided to the client strictly on a temporary basis as part of a tourist stay.

Under no circumstances shall it constitute:

1. – a primary residence,
2. – a secondary residence,
3. – or a residential lease, including short-term tenancy rights.

The client has no right to remain in the accommodation beyond the duration specified in the booking. At the end of the stay, the client agrees to vacate the premises immediately and completely.

In the event of unauthorized occupation beyond the agreed period:

1. – such occupation shall be considered unlawful,
2. – Stayinn Travel and/or the supplier may initiate any necessary legal or administrative procedure to recover possession of the property,
3. – increased daily occupancy penalties may be charged,
4. – as well as all costs incurred in connection with recovery procedures and actions.

Any attempt to modify access systems, locks, or engage in fraudulent occupation shall result in:

1. – immediate termination of the stay,
2. – forfeiture of all amounts paid, including the security deposit,
3. – and the client being held fully liable for any resulting damages or costs.

8.3 Check-In, Check-Out & Schedules

The client must comply with the check-in and check-out times communicated in the travel documents.

Where specifically provided, certain accommodations may offer self check-in.

In such cases:

1. – the client may access the accommodation independently,
2. – from the time indicated in the instructions provided.

The client remains strictly required to comply with all access procedures and instructions communicated.

Any unreported delay or failure to follow the instructions may:

1. – result in additional charges,
2. – or make access to the accommodation impossible, without entitlement to any refund.

8.4 Property Inspection & Claims

Due to the nature of short-term rentals, no systematic joint inventory or check-in inspection is carried out upon the client’s arrival unless otherwise specified.

The accommodation is deemed to be provided in good working condition and in compliance with its description.

The client has a period of 4 hours following arrival to report any anomaly, defect, or non-conformity through any traceable means (message, email, dedicated platform, etc.).

All reports must be accompanied by photos or supporting evidence.

After this period, the accommodation shall be deemed compliant, and no claim relating to the initial condition of the property may be considered.

Self Check-In

In the case of self check-in, the client acknowledges that:

1. – the access procedures do not allow for a joint inspection upon arrival,
2. – and expressly accepts these verification and reporting conditions.

Failure to report any issue within the specified timeframe may result in:

1. – any damage identified at the end of the stay being attributed to the client,
2. – and deductions from the security deposit or additional invoicing where applicable.

8.5 Use of the Accommodation

The client agrees to:

1. – use the accommodation responsibly and with due care,
2. – maintain a reasonable level of cleanliness,
3. – return the property in proper condition,
4. – comply with the house rules of the accommodation, where applicable.

End-of-stay cleaning corresponds to standard cleaning services and does not cover abnormal conditions or excessive dirtiness of the property.

The client also agrees, prior to departure, to return all equipment and furnishings to their original location and condition, including but not limited to:

1. – furniture (sofas, beds, tables, chairs, etc.),
2. – outdoor equipment (kayaks, paddle boards, garden furniture, sun loungers, etc.),
3. – dishes and kitchen equipment,
4. – and any other items made available within the accommodation.

The relocation or use of such equipment outside its normal purpose or original location does not relieve the client from the obligation to return it properly.

Failing this:

1. – restoration or repositioning fees may be charged,
2. – particularly where intervention by staff or third-party service providers is required,
3. – and such costs may be deducted from the security deposit or invoiced separately.

8.6 Specific Rules

Unless expressly authorized in writing by Stayinn Travel, or otherwise specified in the booking documents, the following rules apply to all accommodations.

Subletting & Unauthorized Occupancy

The client is strictly prohibited from subletting, assigning, or making available, whether free of charge or for payment, all or part of the accommodation to third parties not declared in the booking.

Occupancy Capacity

The number of guests must under no circumstances exceed the maximum occupancy capacity authorized for the accommodation, as specified in the booking.

Any undeclared additional guest may result in:

1. – refusal of access to the accommodation,
2. – additional charges,
3. – or cancellation of the service without refund.

Events & Gatherings

The organization of parties, receptions, events, or gatherings is strictly prohibited within the accommodation unless prior written authorization has been granted by Stayinn Travel.

This prohibition applies in particular to:

1. – private or festive events,
2. – photo shoots, filming sessions, or professional events,
3. – or any use inconsistent with a standard tourist stay.

Outdoor Installations

Any unauthorized outdoor installation is prohibited, including but not limited to:

1. – tents,
2. – caravans or campers,
3. – temporary structures,
4. – or any equipment not included as part of the rental.

Pets

Pets are prohibited unless expressly authorized in the booking documents.

Where authorization is granted, the client remains fully responsible for any damages, disturbances, or additional costs resulting from their presence.

Penalties for Non-Compliance

Any breach of the above rules may result in:

1. – immediate termination of the stay without refund,
2. – retention of amounts already paid,
3. – additional charges,
4. – and/or enforcement of the security deposit.

8.7 Disturbances & Conduct

The client agrees not to cause any disturbance, including but not limited to:

1. – noise disturbances,
2. – odors or unpleasant smells,
3. – inappropriate or disruptive behavior.

Any disturbance may result in:

1. – immediate interruption or termination of the service,
2. – without refund,
3. – and enforcement of the security deposit.

8.8 Liability Related to the Accommodation

Stayinn Travel cannot be held liable for:

1. – service interruptions or outages (water, electricity, internet, gas, etc.),
2. – external disturbances or neighborhood nuisances,
3. – theft, loss, or damage to personal belongings,
4. – or any other event beyond its control or that of its suppliers.

Client Responsibility – Personal Belongings

The client is solely responsible for supervising and securing their personal belongings throughout the stay.

In particular, the client is responsible for:

1. – securing the accommodation during absences,
2. – locking access points (doors, windows, shutters, etc.),
3. – and taking all necessary precautions to protect personal property.

Client Responsibility – Accommodation Equipment

The client is responsible for all equipment, furniture, and items made available within the accommodation during the stay.

Accordingly, any disappearance, damage, or deterioration affecting equipment (including appliances, furniture, decorative items, outdoor equipment such as kayaks, paddle boards, etc.) may be attributed to the client unless the client provides evidence to the contrary.

In the event of theft, loss, or damage occurring during the stay:

1. – the client may be required to cover all or part of the repair or replacement costs,
2. – such costs shall be assessed based on the nature of the item, its initial condition, and depreciation,
3. – and may be deducted from the security deposit or invoiced separately.

This liability shall not apply where the client demonstrates that the damage resulted from:

1. – a pre-existing defect reported under the conditions provided in Article 8.4,
2. – a force majeure event,
3. – or a circumstance beyond the client’s control and which cannot reasonably be attributed to them.

The client acknowledges that certain unforeseen events may occur during a stay and that such events shall not engage the liability of Stayinn Travel when they are beyond its control.

Client Responsibility – Household Linen

Household linen (bed sheets, towels, bath linen, kitchen towels, etc.) is provided under the conditions specified in the booking.

Such linen is intended solely for normal and appropriate use.

The client agrees to:

• – use the linen appropriately,
• – not use it for unsuitable purposes (beach use, cleaning, outdoor activities, etc.) unless otherwise specified,
• – and return it at the end of the stay in normal condition.

Any abnormal deterioration (permanent stains, burns, tears, inappropriate use) or disappearance of linen may result in:

1. – additional charges,
2. – or deductions from the security deposit,

based on replacement value while taking depreciation into account.

In the event of an extended stay or intensive use, additional linen service or replacement may be offered as an optional service.

8.9 Utilities & Consumption Allowances

Utilities related to the stay, including electricity, water, gas, or other services, may be included in the price through daily consumption allowances determined according to the type of accommodation.

Unless otherwise specified, electricity consumption is included within the following daily limits:

1. – 1-bedroom accommodation: 10 kWh / day
2. – 2-bedroom accommodation: 13 kWh / day
3. – 3-bedroom accommodation: 20 kWh / day
4. – 4-bedroom accommodation: 27 kWh / day
5. – Above 4 bedrooms: +3 kWh / day per additional bedroom

Each high-energy-consuming feature or equipment, including but not limited to:

1. – air conditioning,
2. – swimming pool systems (filtration or heating),
3. – jacuzzi,
4. – sauna,
5. – hammam,
6. – or any equivalent equipment,

shall be considered equivalent to one additional bedroom for the calculation of utility allowances.

Any excess consumption shall be subject to additional invoicing based on:

→ 100 XPF per additional kWh, according to meter readings taken at check-in and check-out.

Other Utilities & Consumables

1. – Water is included under normal usage conditions unless otherwise specified due to local constraints.
2. – Gas and internet access are included unless otherwise specified.
3. – Consumable items (charcoal, specific products, etc.) are not included unless expressly stated otherwise.

The client agrees to use all resources reasonably and responsibly.

Any excessive or abnormal usage may result in additional charges and/or deductions from the security deposit.

8.10 Damages, Losses & Billing for Property Damage

This article defines the financial responsibility conditions relating to damages, losses, or deterioration occurring during the stay, in accordance with the liability principles set out in Article 8.8.

The client is responsible for any damage, deterioration, loss, or disappearance affecting the accommodation, its equipment, installations, or outdoor features during the stay.

This includes, without limitation:

1. – furniture,
2. – household appliances and electronic equipment,
3. – decorative items,
4. – outdoor equipment (garden furniture, kayaks, paddle boards, etc.),
5. – as well as any items, equipment, or accessories made available as part of the rental.

Any damage or anomaly occurring during the stay must be reported as soon as possible.

In the event that damage is identified:

1. – the client may be required to cover all or part of the repair, restoration, or replacement costs,
2. – such costs shall be assessed taking into account the nature of the item, its initial condition, and depreciation,
3. – and may be supported by any appropriate evidence (photos, quotations, invoices, inspection reports, etc.).

The corresponding amounts may:

1. – be deducted from the security deposit,
2. – or be subject to additional invoicing where the amount exceeds the deposit.

This liability shall not apply where the client demonstrates that the damage resulted from:

1. – a pre-existing defect reported under the conditions set out in Article 8.4,
2. – normal use consistent with the intended purpose of the property,
3. – or an event beyond the client’s control.

9. SECURITY DEPOSIT

A security deposit may be required for certain services offered by Stayinn Travel, including accommodations, vehicle rentals, equipment rentals, or any other service requiring a financial guarantee.

9.1 Principle

The amount of the security deposit is specified in the booking documents (quotation, confirmation, itinerary, or instructions).

9.2 Collection Methods

The security deposit may be:

1. – pre-authorized (credit card hold),
2. – secured through the collection of credit card details,
3. – temporarily charged by Stayinn Travel,
4. – charged or collected directly by the supplier,
5. – or subject to any other method specified in the booking documents.

The security deposit may also consist of the registration of the client’s banking or payment details (for example: payment card information, direct debit authorization, etc.) through a secure banking or payment institution (such as Stripe or a banking provider), without pre-authorization or blocking of funds.

In such cases:

1. – the client expressly authorizes Stayinn Travel to charge the registered payment method for any amounts due under the security deposit,
2. – this authorization remains valid before, during, and after the stay, without limitation in time, for as long as the handling of any dispute or damage claim remains ongoing.

The client acknowledges that the registration of payment details constitutes a payment commitment, even in the absence of any prior authorization or blocked funds.

In the event that payment collection becomes impossible (bank refusal, payment opposition, insufficient card limit, forgotten authorization, etc.):

1. – the client shall remain liable for all amounts due,
2. – Stayinn Travel may issue direct invoices,
3. – and may undertake any necessary and expedited debt recovery procedures.

9.3 Purpose of the Security Deposit

Depending on the nature of the services, the security deposit is intended to cover:

1. – damages, deterioration, or losses,
2. – restoration or abnormal cleaning costs,
3. – costs related to repositioning equipment or furnishings,
4. – excessive utility consumption,
5. – penalties resulting from non-compliance with the rules applicable to the service or the booking payment process,
6. – or any other cost attributable to the client’s behavior.

Where the service concerns accommodation, these provisions notably apply to occupancy rules, use of the property, return conditions for the premises and equipment, and related obligations.

9.4 Multiple Security Deposits

As certain services may be provided by separate suppliers, multiple security deposits may be required within the same stay.

The client acknowledges that such deposits may be cumulative, and Stayinn Travel cannot be held liable for their overall combined amount.

9.5 Use of the Security Deposit

In the event of a breach of obligations or identified damage:

1. – all or part of the security deposit may be retained,
2. – depending on the amount of the costs incurred and/or unpaid amounts due,
3. – as well as the extent of the damage caused.

If the amount of the damage exceeds the security deposit:

1. – additional invoicing shall be issued,
2. – and the client agrees to pay the outstanding balance.

9.6 Assessment of Damages

Costs shall be assessed based on:

1. – quotations, invoices, or inspection reports,
2. – while taking into account the nature of the item, its initial condition, and depreciation.

Stayinn Travel or the supplier may rely on any form of evidence, including photos, reports, or written communications.

9.7 Absence of Security Deposit

Where the security deposit cannot be collected for any reason whatsoever (refusal, technical failure, banking limit, payment opposition, forgotten authorization, etc.):

1. – the client shall remain fully liable for any damages, deterioration, unpaid amounts, or costs attributable to their behavior.

Stayinn Travel reserves the right to:

1. – refuse or suspend access to the service,
2. – require an alternative guarantee,
3. – or directly invoice the amounts due.

The security deposit constitutes a security mechanism and does not limit the client’s financial liability.

9.8 Refund of the Security Deposit

In the absence of any identified damage:

1. – the security deposit shall be refunded within a reasonable timeframe following the end of the service or stay.

This timeframe may vary depending on:

1. – the necessary inspections and verifications,
2. – banking processing delays,
3. – or supplier-specific procedures.

9.9 Disputes

Any dispute relating to the use or retention of the security deposit must be submitted in writing and accompanied by supporting evidence.

10. CLIENT OBLIGATIONS

10.1 Compliance with Contractual Conditions

The client agrees to comply with all conditions set out in these General Terms and Conditions, as well as any specific conditions applicable to the booked services.

The client acknowledges having reviewed and understood:

1. – the characteristics of the services,
2. – any applicable special conditions,
3. – and the constraints related to the stay.

10.2 Compliance with Instructions & Information

The client is required to carefully review and comply with all information, instructions, and documents provided by Stayinn Travel or the suppliers, including but not limited to:

1. – check-in and check-out procedures,
2. – meeting times and locations,
3. – access instructions,
4. – required equipment or items,
5. – and any information necessary for the proper execution of the services.

The client is solely responsible for any failure to comply with such instructions.

No claim may be accepted where the issue results from the client’s failure to read or follow the information provided.

10.3 Accuracy of Information Provided

The client agrees to provide accurate, complete, and up-to-date information at the time of booking, including in particular:

1. – the identity of all participants,
2. – contact information,
3. – any information necessary for the organization and execution of the services.

Any error or omission may result in:

1. the impossibility of performing the service,
2. additional charges,
3. cancellation of the booking without refund,
4. and enforcement of the security deposit.

10.4 Conduct & Respect for the Premises

The client agrees to behave respectfully toward:

1. – the law and applicable regulations,
2. – the premises,
3. – the suppliers,
4. – other travelers,
5. – local residents,
6. – and the environment.

Any inappropriate, dangerous, or non-compliant behavior may result in:

1. – immediate termination of the service,
2. – without refund,
3. – the client being held liable for any resulting consequences,
4. – and enforcement of the security deposit.

10.5 Personal Responsibility

The client is responsible for:

1. – their own actions,
2. – the actions of any persons accompanying them,
3. – as well as all consequences resulting from their behavior throughout the duration of the stay.

10.6 Travel Documents & Formalities

The client is solely responsible for:

1. – the validity of their travel documents (passport, visa, etc.),
2. – compliance with administrative, health, or customs formalities,
3. – as well as any obligation related to their personal situation.

Stayinn Travel cannot be held liable in the event of refusal of entry into a territory, boarding denial, or refusal to participate in a service.

10.7 Insurance

It is the client’s responsibility to ensure that they are covered by appropriate insurance policies, including but not limited to:

1. – personal liability insurance,
2. – travel insurance,
3. – cancellation insurance,
4. – or any other coverage suitable for their situation.

Stayinn Travel strongly recommends subscribing to appropriate insurance coverage.

11. LIABILITY

11.1 Role of Stayinn Travel

Stayinn Travel acts as an intermediary and organizer of tourism services by selecting, coordinating, and marketing services provided by third-party suppliers.

Unless expressly stated otherwise, Stayinn Travel is not the direct provider of the services (accommodation, transportation, activities, services, etc.).

Each service is performed under the responsibility of the relevant supplier and according to its own terms and conditions.

11.2 Supplier Liability

The booked services are carried out by independent suppliers.

Accordingly, each supplier is solely responsible for:

1. – the proper execution of its services,
2. – compliance with applicable standards and regulations,
3. – the safety of persons and property,
4. – and any damages caused in connection with its services.

Stayinn Travel cannot be held liable for failures or breaches attributable to a supplier.

11.3 Limitation of Stayinn Travel’s Liability

Stayinn Travel’s liability may only be engaged where a fault directly attributable to its role in organizing or coordinating the services is established.

Stayinn Travel cannot be held liable for:

1. – services performed by third-party suppliers,
2. – failures attributable to such suppliers,
3. – errors or omissions attributable to the client,
4. – or any event beyond its control.

In any event, where Stayinn Travel’s liability is established:

1. – such liability shall be limited strictly to direct and foreseeable damages,
2. – and shall not exceed the amount retained by Stayinn Travel as remuneration for the relevant service.

The following are expressly excluded from any compensation:

1. – indirect damages,
2. – business or operating losses,
3. – loss of enjoyment,
4. – or any non-material or consequential damages.

11.4 External Circumstances & Operational Constraints

The client acknowledges that certain services may be subject to circumstances beyond the control of Stayinn Travel, including but not limited to:

1. – weather conditions,
2. – technical or logistical constraints,
3. – administrative or operational decisions,
4. – or any external event.

Such circumstances may result in modifications, delays, or adjustments without engaging the liability of Stayinn Travel.

11.5 Client Liability

The client is solely responsible for:

1. – their own behavior,
2. – their decisions,
3. – compliance with the rules applicable to the services,
4. – as well as the conduct of any persons accompanying them.

Stayinn Travel cannot be held liable for damages caused by the client or by persons under the client’s responsibility.

11.6 Personal Belongings

Stayinn Travel cannot be held liable for:

1. – loss, theft, or damage to personal belongings,
2. – occurring during the stay or in connection with the services provided.

It is the client’s responsibility to take all necessary precautions to protect their belongings.

11.7 Force Majeure & Exceptional Circumstances

Stayinn Travel cannot be held liable in cases of force majeure or exceptional and unavoidable circumstances, as defined in Article 13.

12. CLAIMS & DISPUTES

12.1 Incident Handling & Mediation

In the event of any difficulty encountered during the execution of a service, the client agrees to inform Stayinn Travel without delay in order to allow for a prompt and appropriate intervention.

Stayinn Travel acts as an intermediary and coordinator and will endeavor to facilitate the resolution of disputes between the client and the relevant supplier.

The client acknowledges that:

1. – primary responsibility for the execution of the service lies with the supplier,
2. – any claim relating to a service must be assessed in light of the obligations of the relevant supplier,
3. – Stayinn Travel does not act as the direct provider of the services unless expressly stated otherwise.

Stayinn Travel may also intervene in disputes resulting from the client’s behavior, particularly in cases involving:

1. – non-compliance with the rules applicable to the service,
2. – inappropriate behavior,
3. – or damages caused to the supplier.

In such cases, Stayinn Travel may assist the supplier in managing the dispute, without such involvement constituting any assumption of liability.

Stayinn Travel undertakes to:

1. – facilitate communication between the parties,
2. – assist in the handling of the dispute whenever reasonably possible,
3. – and seek a balanced resolution.

Such intervention is provided solely as mediation and assistance and shall not constitute any acknowledgment of liability on the part of Stayinn Travel.

12.2 Claims Procedure

Any claim must be submitted to Stayinn Travel as soon as possible and no later than 1 day following the end of the relevant service.

The claim must:

1. – be submitted in writing (email or any traceable communication method),
2. – be clear and detailed,
3. – and include all supporting evidence (photos, communications, documents, etc.).

Failure to comply with these conditions may result in:

1. – the claim being rejected,
2. – particularly where verification of the facts is impossible.

The client also agrees to report any issue during the execution of the service in order to allow for an immediate resolution.

No claim may be accepted if the client did not allow Stayinn Travel or the supplier the opportunity to intervene during the stay or service.

12.3 Dispute Resolution Process

Claims shall be handled within a reasonable timeframe depending on their nature and the supporting information provided.

Stayinn Travel may:

1. – contact the relevant supplier,
2. – request additional information or supporting documents,
3. – and propose an appropriate solution.

Any request for compensation must be justified and proportionate to the actual damage suffered.

No refund or compensation may be claimed without objective supporting evidence.

12.4 Governing Law & Jurisdiction

These General Terms and Conditions are governed by the laws applicable at the registered office of Stayinn Travel, namely the laws of French Polynesia.

In the event of a dispute:

1. – the parties shall endeavor to seek an amicable resolution,
2. – failing such resolution, the dispute may be brought before the competent courts under the conditions provided by applicable regulations.

Unless mandatory legal provisions provide otherwise, the competent courts within the jurisdiction of Stayinn Travel’s registered office may have jurisdiction.

13. FORCE MAJEURE

13.1 Definition

Force majeure events or exceptional and unavoidable circumstances shall mean any unforeseeable, irresistible, and external event beyond the control of the parties, preventing the normal execution of all or part of the services.

Such events include, without limitation:

1. – natural disasters,
2. – extreme weather conditions,
3. – conflicts, political or social unrest,
4. – pandemics or health crises,
5. – administrative or governmental decisions,
6. – major transportation disruptions,
7. – or any event beyond the control of the parties.

13.2 Effects

In the event of such circumstances occurring:

1. – Stayinn Travel cannot be held liable for consequences affecting the execution of the services.

The services may be:

1. – modified,
2. – postponed,
3. – or canceled,

depending on the circumstances.

The cancellation and modification conditions provided under Articles 5 and 6 shall apply.

13.3 Financial Consequences

In cases of force majeure:

1. – no refund may be claimed for services already performed or for irreversible costs already incurred,
2. – any possible refunds shall depend on the conditions applied by the relevant suppliers.

Stayinn Travel will endeavor, whenever reasonably possible, to offer:

1. – or adjustments adapted to the situation.
2. – postponements,
3. – alternative solutions.